Dmitry Veretennikov

Technical Product Manager

IT expert with 15+ years of experience managing technical products from idea to launch. Professional in Agile/Scrum, backlog formation, roadmap development, and prioritization. Able to explain complex technical processes in simple language and break down tasks into achievable stages to accomplish business goals.

Email: d@veretennikov.me
Phone: +7 905 753 8240
Location: Moscow, Russia

💼 Work Experience

Technical Product Manager
Kalinka Realty
09/2023 - Present | Moscow
Real estate agency group
  • Launch of new initiatives from 0 to 1 in the role of technical product manager
  • Establishment of unified IT standards and IT service management
  • Management of IT services and digitization of key business metrics
  • Analysis and implementation of best practices in digital technologies
  • Project management, including budget planning and team leadership
  • Implemented a product approach for launching digital initiatives, which simplified product implementation prioritization (backlog reduced by ~50%)
  • Reduced response time to incoming leads in CRM by 23 times through AI solutions implementation, improving service quality and accelerating response to requests
  • Built CRM marketing block from scratch, reducing CPL by ~60% within a year
  • Launched migration project from MS Dynamics to Bitrix24 CRM, reducing TCO by 4 times
  • Initiated migration of mobile application functionality for employees to Telegram bot, which increased user coverage from 10% to 100%, reduced TCO, and optimized brokers' customer journey map
IT Director
Sharp Sotheby's Realty
08/2018 - 09/2023 | Moscow, Russia
Real estate agency group. Main office in Moscow, remote offices in Cyprus, Dubai, Vietnam, Bulgaria
  • Protection and implementation of IT strategy for digital transformation and IT security
  • Building unified infrastructure for all offices
  • Company growth from ~30 to ~200 employees without IT service interruptions
  • Organization of IT support for entire infrastructure
  • Department management (3 people), contractor control (~7 development companies) on outsourcing
  • Execution of project work for internal customers
General Director
LLC "ITIM Technology"
03/2009 - 08/2018 | Moscow, Russia
IT outsourcing
  • Management of customer support department
  • Control of user support ticket execution, control of freelance employees (programmers, designers, SEO), interaction with IT service contractors
  • Market analysis of equipment and software for infrastructure expansion and modernization
  • Standardization of client infrastructure to ensure quality remote support
  • Ensuring uninterrupted operation of servers, local network, office PBX. Connecting remote offices into unified network
  • Consulting organization leaders on IT strategy development

🎯 Core Skills

Change Management
Scrum, Kanban, Agile
Analytics and Metrics
Project Management
Technical Literacy
Product Management

⚙️ Technical Skills

API/Integrations
Webhooks, REST, json/xml
Cloud Computing
Active Directory, Azure AD, Office 365, Google Cloud, Yandex Cloud
CRM
Bitrix24, AmoCRM, MS Dynamics, QoboCRM, Salesforce, Zoho CRM
Data Analytics
SQL, PostgreSQL, ApacheNifi, Python, PowerBI
DevOps
CI/CD

🎓 Education

Engineer, Automated Information Processing and Management Systems
Moscow Institute of Steel and Alloys
Faculty of Informatics and Economics
2003 - 2008

🌐 Languages

English
Intermediate - Full Professional Proficiency
Russian
Native or Bilingual Proficiency

📜 Certificates

ITIL 4 Foundation in IT Service Management
2025
CTO / Technical Director
OTUS, 2024
APACHE NIFI for Data Engineers
bigdataschool, 2022
Baum Equipment Service and Support
BAUM Retec AG, Germany, 2010
CISCO CCNA
LANIT, 2009

🎾 Interests

Padel, Skiing, Squash, Tennis, Cycling